Terms of service
Terms of Service
These products are sold through Borgdalen, a brand operated by Borgtofta AB, Sweden.
Legal entity: Borgtofta AB, org. no. 5595451492, Ryavägen 192, 253 41 Vallåkra, Sweden. Contact: info@borgdalen.se.
General
These terms apply to orders placed through this website.
For consumers, these terms apply together with mandatory consumer protection law. Nothing in these terms limits your statutory rights under Swedish, EU or applicable national consumer protection law.
For business customers, these terms apply unless otherwise agreed in writing. Consumer rights such as statutory right of withdrawal do not apply to business purchases.
By placing an order, you confirm that you have had the opportunity to read and accept these Terms of Service, together with our Shipping & Delivery Policy, Returns & Refunds Policy and Privacy Policy.
Products
Borgdalen sells tabletops for motorhomes, including selected standard sizes, made-to-size tabletops and custom shape tabletops.
Product titles and general website text may refer to “tables” for ease of understanding. Unless otherwise stated, the product sold is the tabletop only. Table bases, screws, tools and installation services are not included.
Some tabletops are sold in selected standard sizes. Other tabletops are made to size or custom shaped according to the customer’s individual measurements, shape, colour and specifications.
All products are sold based on the product information, dimensions, colours and specifications shown or selected at the time of purchase.
Product images are for guidance. Colours, surfaces and proportions may appear differently depending on screen settings, lighting and photography. Natural variations in material, colour, grain, structure, pattern and surface appearance may occur. Material variations that are normal for the product and consistent with the product information do not constitute defects.
Minor production tolerances may occur. For made-to-size tabletops and custom shape tabletops, a production tolerance of ±2 mm applies, unless another tolerance is stated on the product page, in the quote or in the order confirmation. Deviations within the stated tolerance do not normally constitute defects, provided that the product corresponds to the agreement and can be used for its intended purpose.
Customer responsibility
Before placing an order, the customer is responsible for checking that all measurements, product options, colours, contact details and delivery details are correct.
For made-to-size and custom shape tabletops, the product is made according to the information provided by the customer. The customer is responsible for making sure that the selected size, shape and specifications are suitable for the motorhome, layout and existing table base.
Borgdalen is not responsible for errors caused by incorrect measurements, unsuitable product choices or incorrect information provided by the customer, provided that Borgdalen has manufactured the product in accordance with the customer’s approved specifications and that Borgdalen’s product information and instructions were correct and clear.
Orders and order acceptance
After placing an order, the customer will receive an order confirmation by email. The customer should check it carefully and contact Borgdalen as soon as possible if any information is incorrect.
An agreement is formed when Borgdalen has confirmed the order and payment has been approved, unless otherwise required by applicable consumer law.
Borgdalen may reject an order before acceptance if payment is not received or authorised, if the product is unavailable, if incorrect information has been provided, if an obvious error has occurred or if the order cannot be fulfilled for an objective and legitimate reason.
For made-to-size and custom shape tabletops, production may begin shortly after order acceptance. Because these products are made according to the customer’s individual specifications, cancellation is only possible before production has started. Once production has started, the order is binding, unless the product is defective, damaged, incorrectly delivered or otherwise covered by mandatory consumer protection law.
Prices and payment
Prices for consumers are shown including VAT. Shipping costs, taxes and any additional charges are shown separately before the customer completes the order.
Payment must be completed according to the payment options available at checkout.
Borgdalen reserves the right to correct obvious typing errors, technical errors, pricing errors or incorrect product information before an agreement is formed.
If an obvious error is discovered after an order has been placed, and the customer realised or should reasonably have realised that the information was incorrect, Borgdalen may contact the customer with the correct information. If the customer does not accept the correction, Borgdalen may cancel the order and refund any payment received.
Production and delivery time
Production time usually starts from 6 weeks, depending on current production capacity, order volume, material availability, supplier lead times, public holidays, transport conditions and other circumstances outside Borgdalen’s reasonable control.
This is an estimated timeframe only and not a guaranteed production or delivery date. Actual delivery time may also depend on the selected shipping method and carrier handling.
For custom shape tabletops, the estimated production time starts when Borgdalen has received the customer’s approval of the quote, final specifications and payment.
If Borgdalen becomes aware of a significant delay, Borgdalen will inform the customer.
To the extent permitted by applicable law, Borgdalen is not liable for indirect losses, loss of income, loss of use, travel costs, installation costs, missed holidays, missed bookings or other consequential costs caused by estimated production or delivery times being exceeded.
Nothing in this clause limits any mandatory consumer rights that cannot be excluded under applicable consumer law.
Delivery and transport risk
When the tabletop is completed, it will be shipped to the countries available at checkout.
Available delivery options, shipping costs and any delivery restrictions are shown before the customer completes the order.
Due to the size of the tabletop, delivery may be made to a pickup point, to the customer’s address or according to the delivery option selected at checkout.
Delivery does not include carrying the product inside, installation, unpacking or disposal of packaging, unless expressly stated at checkout.
The customer will receive tracking information when the order has been shipped, where tracking is available.
For consumer purchases, Borgdalen is responsible for the product during transport until it has been delivered to the customer or collected by the customer from a pickup point, unless otherwise follows from mandatory law.
If a shipment is delivered to a pickup point, the customer is responsible for collecting it within the time stated by the carrier. If the shipment is not collected and is returned to Borgdalen, Borgdalen may charge the customer for reasonable return shipping and handling costs, where permitted by applicable law.
Right of withdrawal and returns
Consumers have the right to withdraw from purchases of tabletops in selected standard sizes within 14 days from the day the consumer, or a person appointed by the consumer, receives the product.
To use the right of withdrawal, the consumer must notify Borgdalen before the 14-day period has expired. The consumer may use the standard withdrawal form provided by the Swedish Consumer Agency, but this is not required.
After notifying Borgdalen of withdrawal, the customer must return the product without undue delay and normally no later than 14 days from the day the withdrawal notice was sent.
The right of withdrawal does not apply to tabletops that are made according to the consumer’s individual measurements, shape or other personal specifications, where the product qualifies as made to the consumer’s specifications or clearly personalised under applicable consumer law.
Returned products must be packed carefully. If the product has been handled more than necessary to inspect its nature, characteristics and function, Borgdalen may make a deduction for reduced value where permitted by applicable law.
Return shipping costs are paid by the customer unless otherwise required by applicable law or agreed by Borgdalen.
Refunds
For approved withdrawals relating to tabletops in selected standard sizes, refunds will be made using the original payment method unless otherwise agreed.
Borgdalen will refund the product price and the cost of the least expensive standard delivery option offered by Borgdalen. Additional delivery costs resulting from the customer choosing a more expensive delivery method are not refunded.
Refunds will be made without undue delay and no later than 14 days from the day Borgdalen received the notice of withdrawal. Borgdalen may withhold the refund until the returned product has been received or until the customer has provided proof that the product has been sent back.
Damaged deliveries
Please inspect the package and the tabletop as soon as possible after delivery.
If the package is visibly damaged, ask the carrier to note the damage before you accept or collect the shipment, where possible.
If the package or product is damaged, contact Borgdalen as soon as possible.
If possible, please include photos of the product, packaging and shipping label, your order number and a short description of the damage. If you cannot provide photos, you may still contact Borgdalen and make a complaint.
Borgdalen recommends that visible transport damage is reported within 4 days of receipt so that the claim with the carrier can be handled quickly. This is a recommendation only and does not limit the customer’s statutory consumer rights.
Complaints and defective products
If the customer believes that the product is defective, the customer should contact Borgdalen as soon as possible after discovering the issue.
For Swedish consumers, statutory complaint rights apply for three years from receipt of the product. A complaint must be made within a reasonable time after discovering the defect. A complaint made within two months from discovery is always considered to have been made in time.
Consumers in other EU countries have at least the protection required under EU law and any mandatory consumer protection that applies in their country of residence.
If possible, the customer should include the order number, a description of the issue and clear photos. The customer may still make a complaint even if photos cannot be provided.
Normal wear, incorrect installation, unsuitable screws, unsuitable table bases, misuse, modifications or damage caused after delivery are normally not considered defects. This does not apply if the issue is caused by incorrect product information, insufficient instructions, a defect in the product or another circumstance for which Borgdalen is responsible under mandatory law.
Installation and use
The tabletop is delivered ready to install. Table base, screws, tools and installation services are not included unless expressly stated.
Installation is the responsibility of the customer. The customer must make sure that the existing table base, screws and mounting method are suitable for the size, shape and weight of the tabletop.
The underside allows flexible screw fixing, so the tabletop can be mounted to an existing table base in a way that works for the customer’s layout.
The customer must always make sure that the tabletop is securely fixed before use.
Borgdalen is not responsible for damage caused by incorrect installation, unsuitable screws, unsuitable table bases, misuse, modifications or use outside the intended purpose, unless the damage is caused by a defect in the product, incorrect product information, insufficient instructions or another circumstance for which Borgdalen is responsible under mandatory law.
Limitation of liability
To the extent permitted by applicable law, Borgdalen is not liable for indirect losses, loss of income, loss of use, installation costs, travel costs, missed holidays, missed bookings or consequential damages.
Borgdalen is not responsible for damage to the motorhome, table base or other property caused by incorrect installation, unsuitable mounting, unsuitable screws, misuse or modifications, unless the damage is caused by a defect in the product, incorrect product information, insufficient instructions or another circumstance for which Borgdalen is responsible under mandatory law.
Nothing in these terms excludes or limits liability where such limitation is not permitted by law.
Force majeure
Borgdalen is not responsible for delays or failure to perform caused by circumstances outside its reasonable control, including natural events, strikes, transport disruptions, supplier delays, material shortages, government actions, technical failures, payment provider disruptions or other events that could not reasonably be prevented.
Borgdalen will inform the customer as soon as possible if such circumstances affect the order. This clause does not limit any mandatory consumer rights.
Privacy, cookies and marketing
Borgdalen processes personal data in order to handle orders, deliveries, customer service, payments, returns, complaints and legal obligations. More information is available in the Privacy Policy.
If the customer signs up for marketing communication, Borgdalen will only send such communication based on consent or as otherwise permitted by applicable law.
Borgdalen uses cookies and similar technologies as described in the Cookie Policy. Non-essential cookies are only used where valid consent has been obtained, unless otherwise permitted by law.
Governing law and disputes
These terms are governed by Swedish law. If the customer is a consumer resident in another EU country, this does not limit any mandatory consumer protection rights that apply in the customer’s country of residence.
If a dispute arises, the customer should contact Borgdalen first so that the matter can be handled directly.
If no agreement can be reached, a consumer may refer the dispute to the Swedish National Board for Consumer Disputes, ARN. Borgdalen follows decisions from ARN. Consumers may contact ARN via www.arn.se.
Consumers resident in another EU country may contact their national consumer authority or European Consumer Centre for guidance on cross-border consumer disputes.
Contact
For questions about orders, delivery, returns, complaints or these terms, please contact Borgdalen through the contact details provided on this website.
Borgdalen normally responds within 1–5 business days.